The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
BT (British Telecom) users affected:
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1366 |
| Birmingham, England | 417 |
| Manchester, England | 351 |
| Croydon, England | 271 |
| Glasgow, Scotland | 206 |
| Hackney, England | 191 |
| Bristol, England | 191 |
| Islington, England | 184 |
| Tower Hamlets, England | 183 |
| Leeds, England | 173 |
| Ealing, England | 134 |
| Southwark, England | 118 |
| City of Westminster, England | 117 |
| Cardiff, Wales | 99 |
| Leyton, England | 99 |
| Enfield Town, England | 91 |
| Bermondsey, England | 89 |
| Harringay, England | 89 |
| Edinburgh, Scotland | 89 |
| Liverpool, England | 86 |
| Newcastle upon Tyne, England | 85 |
| Lewisham, England | 75 |
| Southampton, England | 75 |
| Bushey, England | 61 |
| Bradford, England | 60 |
| Watford, England | 60 |
| Nottingham, England | 57 |
| Wolverhampton, England | 54 |
| Paddington, England | 53 |
| Slough, England | 52 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
Steve Hooper (@InclusionFooty1) reported Absolutely raging with @btsportufc @btsport charging me 4 times for #UFC257 and then customer services telling me there is nothing they can do! #wontbesubscribingagain
- Fiona M More (@newgrandmomma) reported
@bt_uk Still poor no equipment delivered
- Doanny Prosperini (@DonnaProsperini) reported
@bt_uk I'm sorry but I don't believe this, I have BT but always having issues with my internet
- Gordon Clifford (@GCClifford) reported
@bt_uk I even had a bit of a techy problem setting it up (which ended up my fault) I emailed BT support and got a one to one phone call from a BT engineer who sorted it out 👏🏻👏🏻
- Robert Smith (@grandadbike28) reported
@bt_uk Believe me, I’ve done all that. Now assured service will be live by Midnight Monday !! One day to switch off and 5 days to switch on. Crazy, and all BT’s fault. No point in talking to anyone else, as ‘the system’ won’t allow any quicker action.
- MarcCarlton-Photography (@MarccarltonP) reported
@bt_uk Quick question. How bad does my Internet connection have to be before I can sue. Also what is your opinion on copper wiring from the 1900s? Asking for a friend...
- Bored Barney (@bored_barney) reported
How have @bt_uk been having issues for four days straight and not managed to fix it. Are you even trying 😔😔😔 Lagged out during stream, sorry y'all
- Marv (@MarvR18) reported fromFingal County, Leinster
@btsport please get your commentators to commentate on the game. We know VAR has its issues, the pundits will discuss at HT. You concentrate on the play don’t spend more time crapping on about VAR after the correct decision has been made. No wonder people are fed up of it!
- Down my local (@downmylocal) reported
I want to say a huge thank you to @bt_uk for sorting out my broadband issue so quickly. I reported a fault with my hub on Wednesday at 3pm and by 11am Thursday a new hub was delivered and working. Very impressed by your customer service. Take note @SkyUK, this is how it's done.
- ellie (@ellie_meadx) reported
@bt_uk shocking service. New WiFi cancelled without any communication, now having to wait ANOTHER two weeks for activation. A whole month without WiFi whilst having to work from home!
- Garrett (@Garrett41404647) reported
@MMAHistoryToday @btsport It's not like you're going broke because some people stream your ****.. relax
- Kel (@kkfitmachines) reported
@bt_uk no help when I call. Promised broadband connection today - nothing! Ever tried working from home & home schooling kids without the net?!? Come on BT. Why go direct when you get this? I booked this appointment weeks ago and your engineer doesn’t bother to turn up!
- Jamie Dominy (@jamo_0) reported
@bt_uk issue with broadband in St Austell area. Is this a local fault? Or just me?
- Cherry 🥀 (@EuphoricTrashh) reported
@bt_uk Yep still a problem. Cant be sorted since it's the actual price of the package online :) cheaper on different providers.
- Ed S (@iMiMiMx) reported fromPoole, England
@btbusinesscare you are a deeply frustrating outfit to deal with. For over 2 years been trying to get maint notifications for a circuit.. pew@ send responses to speak to someone that doesn’t exist at my org, faults/support flatly refuse to help, account manager is tardy. 2 years!
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